Terms & Conditions
Welcome to the Pippin website. This website is operated by Cute Toys & Cute Care, a company registered in Colombo, Sri Lanka under the company registration number C20410.
Terms and Conditions of Our Website
These terms and conditions are provided by Cute Toys & Cute Care, and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions. If you do not accept these terms and conditions, then you may not use the website.
Cute Toys & Cute Care reserves the right to revise these terms and conditions at any time. Changes to these terms and conditions will be effective immediately after they are posted on the website. We also reserve the right to close the website at any time, and to amend or correct any website content, with or without prior notice.
Our Privacy Policy can be found here. Our Privacy Policy supplements these terms and conditions and by using our website you will be deemed to have read and accepted our Privacy Policy. We consider and confirm that all and any linked content to other documents and/or areas of our website form part of our Terms and Conditions.
Access to Website Content / Copyrights
We are the owner (or licensee) of all copyrights, trademarks and all other intellectual property rights on our website (as applicable), and in the material and/or content published on it. You are permitted to use such material and/or content only as expressly authorised by us. You acknowledge and agree that the material and/or content published on this website is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website. You further acknowledge that any other use of the material and/or content published on this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and/or content.
You may not systematically extract and/or utilize parts of the content of our website. In particular, you may not, without our prior written permission:
- Redistribute or modify any of the content
- Remove any copyright or trade mark notices from any copies of the content
- Utilise any data mining, robots or similar data gathering and extraction tools to extract for re-utilisation of any parts of the website
- Create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website
Website Errors
We endeavour to present the most recent, most accurate and most reliable information at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. We try to ensure that all pricing is accurate but occasionally an error may occur and goods may be incorrectly priced. Any errors are wholly unintentional and we apologise if erroneous information is reflected in the price or availability.
We will not be obliged to supply goods at the incorrect price. We present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our website, may affect the colours you actually see on the screen. We cannot guarantee that your equipment’s display of any colour, texture or detail of products will be accurate or the same as that of the actual product.
Website Accessibility
Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website may be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of our website, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website. We shall not be liable for damages or losses of any kind that you may incur from the use of our website or the inability to access the same.
Terms and Conditions of Sale
The technical steps required to create the contract between you and us for online purchases are as follows:
- You place the order for your products on our website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
- We will send you an order acknowledgement email, detailing the products you have ordered. This is not an order confirmation or order acceptance from Cute Toys & Cute Care.
- As your product is delivered from our warehouse we will send you a dispatch confirmation email/SMS.
- Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered.
- You will be separately notified in the event that we do not accept your order, or where you have otherwise cancelled your order.
- A contract is formed between us when (and not before) we dispatch your order.
- Your order will not be progressed until we verify payment
By placing an order with us you agree that:
- Any information provided by you will be true, accurate, current and complete
- You are the authorised holder of any credit or debit card you may use on the website
- You will notify us immediately of any changes to any information you have submitted to the website
- We may collect, store and use information about you in accordance with our Privacy Policy
- You will only utilise the material on the website for your personal use, and not for any commercial purpose whatsoever
- By clicking ‘Confirm Order’, you are confirming your acceptance of these terms and conditions and that you are giving us permission to pre-authorise your account upon order and debit your account upon dispatch/collection
- E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails
- You have read and accepted all terms and conditions including in particular the terms in relation to: Price and Promotions, Delivery, Returns and Refunds and Data Protection.
- Products are for family and domestic use only.
Resale of Our Products
Products are sold for personal, domestic and private use only.
If we reasonably believe that you are buying products from us with the intention of reselling them or in circumstances where it appears that bulk buying, reselling, drop-shipping or repeated orders for the same item(s) are occurring, we reserve the right to:
- Refuse to accept your order; or
- Cancel your order; or
- Accept your order subject to agreeing additional or alternative terms with you (see below); and
- Treat your order as though you are buying products in the course of your business.
In such circumstances, any rights that are granted only to a ‘consumer’ under Consumer Protection Legislation shall not apply to you.
Additional and alternative terms which shall apply to such orders shall include:
- Consumer rights to cancel the contract within 14 days shall not apply;
- Our 14 days goodwill returns policy shall not apply;
- If the products are faulty or mis-described, you may return them to us within 7 days. Where you use our returns service, you shall be charged the postage or other costs of returning any products to us (even where those products are faulty or mis-described). We shall also charge you a reasonable handling fee for processing your return. Returns received after 7 days will not be processed.
- You will not be permitted to order products which are subject to promotions or special offers.
We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed, customers are deemed to have read and agreed to the terms and conditions. Any errors regarding website-based information, quotations, price lists, acceptance of offers, invoices or other documentation or information issued by us may be subject to correction without any liability on our part.
Price and Promotions
Where stock is not available at the time of placing your order, we are unable to offer this item at any later stage under the promotional arrangement advertised.
The price displayed at time of purchase is the price you will pay and will in general not be affected by price increases or decreases. We are unable to offer a discounted price should the price of an item decrease after you make your purchase.
Discounts are deducted from the lowest priced item. ‘Buy 1 Get 1 Free’ refers to the least expensive item being free. ‘Buy 2 Get 1 Free’ refers to buying 3 items and getting the least expensive item free. ‘Buy 1 Get 2nd item half-priced’ refers to getting the least expensive item at half-price.
All voucher and discount codes must be entered on the ‘Shopping Basket’ page before proceeding to the checkout and cannot be applied if not entered at time of placing the order. If a code does not apply a discount, please check the validity dates. For more information on what to do if a code does not apply the expected discount, please see our contacts here. Please ensure you read the terms and conditions of each voucher and discount code, as they may vary.
Data Protection
Your privacy is very important to us. We will never release your personal details to any company outside of Cute Toys & Cute Care, for mailing, marketing or any other purposes. We confirm that your personal information will only be used in accordance with our Privacy Policy.
Description of Products
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct and accurate.
Payment Terms
We accept the following payment methods:
In-store:
- Cash
- CT&CC Gift Card
- Visa
- MasterCard
- Visa Debit
Online:
- CT&CC Gift Card
- Visa
- MasterCard
- Visa Debit
- Cash on Delivery
We do not accept the following payment methods either online or in-store:
- Cheques or postal orders
- Eurocheque
- International debit cards
- Purchase orders
- One for All Vouchers
To ensure that your credit, debit or charge card are not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. Cute Toys & Cute Care does not perform a credit check and that your credit rating will be unaffected.
Gift Cards
Both eGift Cards and Physical Cards/Vouchers can be used to shop in-store and/or online.
Please note: Unfortunately, gift cards cannot be used as a payment method for items on pre-order, eGift cards or electronic downloads.
Warranties
Most items are covered for up to a minimum of 3 months and a maximum of 6 months against manufacturing faults, unless otherwise specified. Your receipt is your proof of warranty.
We do not give any warranty, condition, guarantee or representation, express or implied, relating to the information contained on this website or on any website to which it is linked. We make no representations or warranties concerning the accuracy, completeness or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked.
Safety & Regulations
Safety is our first priority at Cute Toys & Cute Care, and all our products are tested to the relevant safety standards. Please ensure that you check the labelling on the packaging, which indicates the age group for which the product is suitable. Please take note of any other warnings or recommendations and keep toys intended for older children well away from younger children. Toys make an essential contribution to child development. To ensure the best experience for our children, keep in mind the following Toy Safety Tips:
Before purchasing your toy:
- Read all warnings and instructions
- Choose toys suitable for the child’s age, abilities and skill level
- Follow the age recommendation
- Do not buy toys with small detachable parts for children under 3 years of age
After purchasing your toy:
- Carefully follow the instructions for proper toy assembly and use
- Keep an eye on children as they play
- Check toys from time to time for breakage, wear and tear and remove broken toys or parts immediately
- Remove all packaging
