Shipping & Delivery

We are delighted to offer a number of delivery options to cater to our customers’ diverse requirements. We try to offer the best and most competitive delivery rates and any charges are only covering the cost of delivery as incurred by us from our third party delivery service providers. Where possible, we subsidise the delivery charge and do not pass this on to our customers.

Please see here [hyperlink to PDF containing rates from courier partner] for further details on delivery options and terms.

Oversize and freight shipping surcharges may apply to some items due to their size and weight, regardless of the purchase amount. The surcharge will be noted on the product page.

Once an order has been processed and a tracking number assigned, we are unable to make any further changes to the order.

Stock Outs

Usually everything displayed on our site as ‘In Stock’ is present in our stores or warehouses and available for immediate sale.

In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released and/or payment refunded for the goods in question, in line with our Payment Terms. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.